The HCL Review Podcast
The HCL Review Podcast

Oct 20, 2026 · 24 min

Role sprawl turns hidden workload into an executive design problem

The Two-Job Job: Role Sprawl, Hidden Workload, and How Leaders Can Redesign Work Before It Breaks People

When organizations add responsibilities without authority, capacity, or recognition, overload becomes a structural threat to wellbeing, equity, innovation, and productivity.

3 key takeaways
  1. 1Role sprawl quietly transfers multiple jobs to employees without the authority, compensation, or capacity those responsibilities require.
  2. 2Delayering, hiring restraint, AI maintenance, and coordination overload convert finite work time into a self-reinforcing loss cycle.
  3. 3Leaders can interrupt the cycle by subtracting work, rechartering roles, budgeting capacity, and pausing initiatives when resources run out.

Don't miss

The closing proposal imagines “time bankruptcy”: severe overload would automatically freeze new initiatives until leaders redesign the work.

The brief

The “two-job job” describes employees absorbing distinct roles without corresponding authority, pay, or capacity. The hosts frame the problem as defective work design, not deficient time management.

Drawing on Jonathan H. Westover’s 2026 research and role-stress scholarship associated with Robert Kahn, the episode links rising demands and stagnant resources to burnout.

Delayering, restrained hiring, generative AI, and constant coordination push hidden work onto conscientious and less empowered employees, while performance systems overlook maintenance labor.

The proposed fix starts with subtraction: remove redundant meetings and documentation, renegotiate ownership after restructurings, and protect time for substantive and innovative work.

Capacity becomes a leadership responsibility through visible time budgets, team-level signals, and impact statements that identify what will pause before new initiatives begin.

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