Customer retention

Customer retention

Topic

Heard in 4 episodes across 4 shows since Jun 2026

Customer retention refers to the ability of a company or product to retain its customers over a specified period. High customer retention indicates that buyers tend to return, continue purchasing, and remain loyal rather than defecting to competitors. It is a critical business metric that begins with the initial customer contact and continues throughout the entire lifecycle of the relationship.

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Episodes

4
across 4 shows

First heard

Jun 2026

Expert statements

1
1 positive

Episodes per month

Public PodLume episodes featuring it, over the last year.

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What experts have said about Customer retention

1 statement · 1 positive

  1. Alex HormoziPositiveJul 20, 2026· The Diary Of A CEO with Steven Bartlett

    Persistent customer retention causes a business to keep growing when new customers arrive

    “if every time you get a customer they never left, then the business will do nothing but grow”

    Listen at 14:18

    Open the episode · The Man Who Made $100M Before 32: The Secret Was To Stop Letting Them Control Me | Alex Hormozi
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Statements are attributed to the speaker as said on the episode and reflect their view at the time, not PodLume's. They are not advice.

Episodes

4 episodes featuring Customer retention, newest first

Customer retention · PodLume